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Saturday, May 21, 2005

All Marketers are Liars

All marketers tell stories, and if they do it right, we believe them. But the interesting part is that by believing the story the story becomes true. That is the premise of Seth Godin's latest book All Marketers Are Liars.

Nike tells a story of athleticism, of competition and excelling - and with that story they are able to sell a $150 shoe that is not far different than the $20 no-name running shoe you can buy at Wal-Mart. Apple tells a story of being creative and edgey and hip and are able to dominate the digital music market, despite other companies offering players that are not only technically better but are cheaper to purchase.

Seth argues that it's not the Nike shoe or ipod that satisfies our desires - but rather it's the story. Tell a good enough story and you can claim a premium on what you offer. Tell a good enough story to the right people and you will see the sales come through. The story doesn't have to necessarily be true but it must be authentic and consistent. The emperor can very happily walk stark naked through the streets and the people will for years talk about how spectacularly he was garbed.

I would have prefered if Seth offered up a few hard numbers, perhaps a case study of a company that did well by telling their story well versus one that bombed due to a lack of a consistant or inauthentic story. But then, Seth isn't here to present cold hard facts, but rather to tell a story of his own. If you've been following the story about marketing that Seth began laying out in Permission Marketing and has continued to develop through The Ideavirus, Purple Cow and Free Prize Inside, then you will definitely want this latest chapter. Seth's story is one that all marketers should know.

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