Tragic Blogs or
Endorsements...
Sympatico, my ISP, is co-branding with MSN and are launching a marketing campaign that features testimonials from existing clients. I'm one of those clients who offered to sit in front of a camera and relate my experiences.
When the camera is suddenly shoved in your face and there's a dozen stagehands mulling about in front of you, it's easy to become distracted. If you aren't used to cameras, it's very easy to get overwhelmed and stop giving the answer you want to give and instead give the answer you think they want to hear. This is why they have a very in-depth interview with you prior to going on-camera. If you start expounding on the benefits of a broad-band connection when all you have is dial-up, that footage ends up on the cutting room floor. The director then needs to figure out if mentioning the discrepency is going to freak you out even more, rendering all future answers into a rambling mess.
Those of you in Canada are likely to run across the Sympatico infomercial at least once or twice. While I didn't say anything untrue, I think I was a bit of a rambling mess. So here's what I really want to say about my ISP...
I've been with Bell Sympatico for almost four years now and couldn't be happier.
Reliable? Let me tell you. In my opinion, the Internet should be like any other utility. You flick the switch and there's electricity. You turn on the faucet and there's water. With Sympatico I turn on my computer and I have Internet. I don't have to give it a second thought.
Good customer support? I have to admit, I can't really tell you whether their customer support is friendly or helpful as I've never had cause to use it other than the one time - and then I wasn't halfway through discribing the problem when the support rep had the answer for me.
Fast? I used to be on dialup with another company, and the difference between Bell Sympatico's High Speed and dialup is the difference between driving Queen and Spadina during rush hour vs driving down the 401 at two in the morning. There's no comparison and I'll never go back.
I use the Internet. A lot. Banking, shopping for groceries, filing taxes, paying bills, news, entertainment, communicating with family and friends. If I could be jacked into the net 24/7, I would be. For now, Bell Sympatico is the next best thing.
3 Comments:
this is a joke right
simpatico is the worste run organization ive ever met 1/2 the time something isnt working propely,the help section is totaly usless,there costomer support is a joke.i asked them 1 simple question
"how do i configure the modem to play on line gameing" irecieved 17 exactly the same emails lnking me to a page on there site that only said yes we support it. not how. i looked for 4 hours on there site for the andwer.ihad the account for 2 months, i opted for the wait 6 months to see if i still want them,2 months later i returned my moden got the invioce phoned them gave them the # from the invioce
the next month i was moving i phoned bell to have my # moved there ,they told me my account was still opened,once again i asked to have it closed,i was told they did. yesterday i found out they have been taking $ out of my account for the last 4 months,because i never returned the modem or told them to close my account,and it will take another month to close it off so i will be billed again.
that is awfull service,,not only that but there systems allways breaking down.
No Joke. Just my own, honest experience with them. Of course, your mileage may vary.
I've played online games and have never had a problem nor needed to do any configuring to the modem. Since I wrote this endorsement a year and a half ago, I've had only one instance where I needed to call tech support. The fella I got on the line was friendly, patient and helped me to identify the problem (which had nothing to do with their service but was a fried router on my end).
I'm interacting online even more than I was in 2004, and I can tell you that I'm still happy as can be with my Sympatico service.
Sorry to hear your experience wasn't on par with my own. Hope your new ISP serves you well.
i would like to appoligise i was upset when i wrote that. though my views havnt changed.it was rude of my to be so harsh.
ive been going through forums
and talking to alot of people and it seems my experiences are more to the norm then yours.after being online since 97, and having 4 different nternet providers
bell was by far the worste one,they didnt actually sent me a modem,it was more like a router.the people i talked to on the phone were very friendly,but uneducated on there system. the provider i have now is execulink
never any problem the best so far
i email them a question,and someone actually replys,with the correct answers the same day,after all the to big companys that have no control over there internal comunications its a breath of fresh air to have the provider i do now.
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